At EJ Luxury Jewelry, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward refund and exchange policy.
Eligibility for Refunds and Exchanges
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, unworn, and with all tags attached.
- Custom or personalized items are not eligible for refunds or exchanges unless they are defective.
How to Process a Return or Exchange
- Contact Us: Email our customer service team at info@ejluxuryjewelry.com with your order number and reason for the return or exchange.
- Prepare Your Return: Package the items securely and include the original receipt or proof of purchase.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Exchanges
- If you wish to exchange an item for a different size, color, or style, please indicate this in your email to our customer service team.
- Exchanges are subject to product availability. We will process a refund if the desired item is unavailable.
Non-Returnable Items
- Gift cards
- Custom or personalized items (unless defective)
Contact Us
If you have any questions about our Refunds and Exchange Policy, please contact us at info@ejluxuryjewelry.com.